City Government Transportation Division
Building a Strong, Sustainable Leadership Pipeline
To prepare future-ready leaders and strengthen collaboration across departments, the Transportation Division partnered with Heartfelt Workforce to deliver the Organizational EQ® Leadership Development Program. Over four months, 25 participants enhanced their emotional intelligence, trust, and accountability—achieving measurable growth across key areas:
+23% confidence in leadership skills
+24% clarity in building strong relationships
+17% improvement in personal well-being
+11% increase in Emotional Intelligence scores
The program ignited a cultural shift toward values-driven, emotionally intelligent leadership—creating a strong foundation for the department’s next generation of leaders.
CHALLENGE
✓ Retiring senior leaders leaving leadership gaps
✓ Build a strong, sustainable leadership
✓ Develop ready-now team members equipped to step into future growth opportunities
SOLUTION
✓ Our proprietary program Organizational EQ® Leadership Development Program
✓ Team members were required to complete an application process
✓ Program included administrative and field team members
RESULTS
✓ 23% increase in their CONFIDENCE in their leadership skills
✓ 17% increase in their WELL-BEING and self-care
✓ 24% increase in their CLARITY on how to build strong relationships
✓ 11% increase in EQ appraisal scores
“We loved having Christine work with our group of leaders!”
“I’ve witnessed incredible transformation with our team, both professionally and personally. So excited to see this growth permeate throughout our department.”
Sam Credio, Director
City of Tucson, Dept. of Transportation & Mobility